On behalf of NES:
Payment assistance is available — here’s what you need to know
Dear NES Customer,
We understand that many families are facing tough financial times. Since January 28, NES eased Nashvillians’ financial burdens by waiving late fees and pausing disconnection for nonpayment. Thousands of our neighbors used these recovery measures and as we transition back to our standard policies in July, we will continue to work directly with any customer who reaches out.
If your NES account is past due, please contact us. Payment extensions and assistance programs are available now. We encourage you to stay current with your payments to prevent a large balance from building up.
Our goal is to help you stay on track and keep your electric service, because disconnecting power is always our last resort.
Get Help With Your Bill Today
NES offers flexible payment extensions that let you spread an unpaid balance over time. Call or visit us to set one up:
· By phone: 615-736-6900, Monday-Friday 6 a.m. to midnight; Saturday 7 a.m. to 5 p.m.
· In person: Customer Lobby, 1214 Church Street, Monday-Friday 8 a.m. to 6 p.m.
Community assistance programs may also be able to pay part of your bill if you qualify. Some programs operate on a first-come, first-served basis, so applying early matters. Find programs near you at www.neshelps.com.
Lower Your Bills Going Forward
NES partners with TVA EnergyRight to offer rebates and resources that reduce what you pay each month:
· Free DIY Energy Assessment: Submit online and receive a free energy-savings kit and a $10 home improvement gift card.
· Rebates available for: Mini splits, central air conditioning, duct sealing, HVAC tune-ups, air sealing, and insulation upgrades.
Learn more here.
Manage Your Account Anytime
At NESpower.com, and on the Nashville Electric Service mobile app you can view your balance and payment history, set up billing alerts and payment reminders.
A note on scam calls: NES will never threaten immediate disconnection by phone or ask for payment over the phone. If you receive a suspicious call, hang up and contact us directly at 615-736-6900.
-NES Customer Support